The flow
Starts it 1Model 3Logic 3Service 5
The steps in the order they run, from what starts it.
- 1Telegram TriggerTelegram triggerStarts it
- 2Google Gemini Chat ModelLm Chat Google GeminiModel
- 3Simple MemoryMemory Buffer WindowModel
- 4Tool: Read Orders SheetGoogle Sheets ToolService
- 5Tool: Update Order StatusGoogle Sheets ToolService
- 6Tool: Create Support TicketGoogle Sheets ToolService
- 7Extract MessageCodeLogic
- 8Customer Support AI AgentAgentModel
- 9Is /start?IfLogic
- 10Prepare ReplyCodeLogic
- 11Send Welcome MenuTelegramService
- 12Send Telegram ReplyTelegramService
How it's built
- Starts on
- An incoming Telegram message
- Steps
- 12, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Telegram
- Model
- Gemini
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Google Sheets and Telegram accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an incoming Telegram message.
Does it use AI?
Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 12 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.