Automation library · AI assistants

Draft AI-powered Help Scout replies with HubSpot and SMS

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 15 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
15 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 2Model 2Logic 7Service 4

The steps in the order they run, from what starts it.

  1. 1HelpScout WebhookWebhookStarts it
  2. 2Parse EventCodeLogic
  3. 3Extract DataCodeLogic
  4. 4Fetch HubSpot ContextHttp RequestService
  5. 5Fetch SMS HistoryHttp RequestService
  6. 6Merge ContextMergeLogic
  7. 7Build Shared Context LayerCodeLogic
  8. 8AI Draft GeneratorOpen AiModel
  9. 9AI QA & Sentiment CheckOpen AiModel
  10. 10Parse QA OutputCodeLogic
  11. 11Sentiment RouterSwitchLogic
  12. 12Escalate to HumanHttp RequestService
  13. 13High Value + Approved?IfLogic
  14. 14Respond to WebhookRespond To WebhookStarts it
  15. 15Save Draft (Auto-Suggest)Http RequestService

How it's built

Starts on
Another system calling it
Steps
15, with 2 branches
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.