Automation library · E-commerce

Decide Shopify return refunds with OpenAI and Slack

Started by another system calling it, and works across Google Sheets and Slack. It hands the judgement calls to OpenAI. 9 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

9 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 1Logic 2Service 4

The steps in the order they run, from what starts it.

  1. 1Return Request Webhook1WebhookStarts it
  2. 2Fetch Order & Customer1Http RequestService
  3. 3Compute Return Metrics1CodeLogic
  4. 4AI Refund Decision1Open AiModel
  5. 5Route by Decision2SwitchLogic
  6. 6Issue Refund (Shopify)1Http RequestService
  7. 7Slack Review Queue1SlackService
  8. 8Log RMA to Sheets1Google SheetsService
  9. 9Respond to Store1Respond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
9, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.