Automation library · E-commerce

AI chatbot agent for orders, tickets & feedback with OpenAI

Started by an incoming Telegram message, and works across Google Sheets and Telegram. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 9 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

9 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Service 5

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Simple MemoryMemory Buffer WindowModel
  3. 3Track OrderGoogle Sheets ToolService
  4. 4Product DetailsGoogle Sheets ToolService
  5. 5Create ComplaintGoogle Sheets ToolService
  6. 6FeedbackGoogle Sheets ToolService
  7. 7Telegram TriggerTelegram triggerStarts it
  8. 8AI AgentAgentModel
  9. 9Send a text messageTelegramService

How it's built

Starts on
An incoming Telegram message
Steps
9
Size
Medium: a working afternoon
Connects to
Google Sheets, Telegram
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.