Automation library · Customer support

Create Jira issues from Outlook email support requests

Started by a clock, and works across Jira and Outlook. It hands the judgement calls to OpenAI. 8 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: OpenAI

8 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Logic 2Service 2

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Get Recent MessagesMicrosoft OutlookService
  5. 5Generate Issue From Support RequestChain LlmModel
  6. 6Mark as SeenRemove DuplicatesLogic
  7. 7Create IssueJiraService
  8. 8MarkdownMarkdownLogic

How it's built

Starts on
A clock
Steps
8
Size
Small: readable in one sitting
Connects to
Jira, Outlook
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Jira and Outlook accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.