Automation library · Customer support

Customer inquiry segmentation from mail with OpenAI

Started by an event in a connected app, and works across Google Sheets and Outlook. It hands the judgement calls to OpenAI and OpenRouter. 9 steps, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI, OpenRouter

9 stepsMedium: a working afternoon
0Branches: places the flow splits
1Loop or waits
2Services it connects to

The flow

Starts it 1Model 4Logic 2Service 2

The steps in the order they run, from what starts it.

  1. 1When clicking ‘Execute workflow’Manual triggerStarts it
  2. 2OpenRouter Chat ModelLm Chat Open RouterModel
  3. 3ThinkTool ThinkModel
  4. 4Microsoft OutlookMicrosoft OutlookService
  5. 5Information ExtractorInformation ExtractorModel
  6. 6OpenAIOpen AiModel
  7. 7Loop Over ItemsSplit In BatchesLogic
  8. 8Google Sheets - Update DataGoogle SheetsService
  9. 9CodeCodeLogic

How it's built

Starts on
An event in a connected app
Steps
9, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Google Sheets, Outlook
Model
OpenAI, OpenRouter

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Outlook accounts, and a key for OpenAI and OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI and OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.