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Classify Ivanti Neurons ITSM incidents with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 17 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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17 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 2Logic 8Service 6

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Add NoteIvanti Neurons For Itsm ToolService
  3. 3Update ClassificationIvanti Neurons For Itsm ToolService
  4. 4Get CategoriesIvanti Neurons For Itsm ToolService
  5. 5Ivanti Neurons for ITSM Polling TriggerIvanti Neurons For Itsm triggerStarts it
  6. 6Classify Incident with AIAgentModel
  7. 7Extract Text from Symptom FieldHtmlLogic
  8. 8Process Incidents One at a TimeSplit In BatchesLogic
  9. 9Get related attachmentsIvanti Neurons For ItsmService
  10. 10Tag AttachmentsCodeLogic
  11. 11Get all servicesIvanti Neurons For ItsmService
  12. 12Get Attachment RecIdsCodeLogic
  13. 13No attachments?IfLogic
  14. 14Continue After Attachment ProcessingMergeLogic
  15. 15Split Attachment IDsSplit OutLogic
  16. 16Incident MappingCodeLogic
  17. 17Read an attachmentIvanti Neurons For ItsmService

How it's built

Starts on
An event in a connected app
Steps
17, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.