Automation library · Customer support

Categorize support tickets with Gemini and Typeform

Started by someone submitting a form, and works across Email and Google Sheets. It hands the judgement calls to Gemini. 8 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: Gemini

8 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 2Logic 2Service 3

The steps in the order they run, from what starts it.

  1. 1Google Gemini Chat ModelLm Chat Google GeminiModel
  2. 2Form TriggerTypeform triggerStarts it
  3. 3AI CategorizationChain LlmModel
  4. 4Extract CategoryCodeLogic
  5. 5Store DataGoogle SheetsService
  6. 6Fetch Support Ticket DataGoogle SheetsService
  7. 7Increment CounterCodeLogic
  8. 8Email Ticket SummaryEmail SendService

How it's built

Starts on
Someone submitting a form
Steps
8
Size
Small: readable in one sitting
Connects to
Email, Google Sheets
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Email and Google Sheets accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.