Automation library · Customer support

Build a multi-agent support triage system

Started by someone opening a chat with it, and works across Slack. 10 steps, 1 branch: a working afternoon to understand properly.

Medium

10 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 4Logic 4Service 1

The steps in the order they run, from what starts it.

  1. 1When Chat Message ReceivedChat triggerStarts it
  2. 2Set Customer ContextSetLogic
  3. 3Triage AgentAgent Core HarnessModel
  4. 4Read Triage DecisionCodeLogic
  5. 5Route To SpecialistSwitchLogic
  6. 6Analysis SpecialistAgent Core HarnessModel
  7. 7Architecture SpecialistAgent Core HarnessModel
  8. 8Research SpecialistAgent Core HarnessModel
  9. 9Format ReplyCodeLogic
  10. 10Post Answer To SlackSlackService

How it's built

Starts on
Someone opening a chat with it
Steps
10, with 1 branch
Size
Medium: a working afternoon
Connects to
Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Slack account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.