The flow
Starts it 2Model 14Logic 3Service 4
The steps in the order they run, from what starts it.
- 1When chat message receivedChat triggerStarts it
- 2OpenAI Chat ModelLm Chat Open AiModel
- 3Embeddings OpenAI1Embeddings Open AiModel
- 4Token Splitter1Text Splitter Token SplitterModel
- 5Window Buffer MemoryMemory Buffer WindowModel
- 6Embeddings OpenAI2Embeddings Open AiModel
- 7When clicking ‘Test workflow’Manual triggerStarts it
- 8OpenAI Chat Model1Lm Chat Open AiModel
- 9Embeddings OpenAIEmbeddings Open AiModel
- 10Structured Output ParserOutput Parser StructuredModel
- 11Get all Zendesk TicketsZendeskService
- 12AI AgentAgentModel
- 13Embed JSON in Qdrant CollectionVector Store QdrantModel
- 14Default Data LoaderDocument Default Data LoaderModel
- 15Query Qdrant Vector StoreVector Store QdrantModel
- 16Pull Mitre Data From GdriveGoogle DriveService
- 17AI Agent1AgentModel
- 18Qdrant Vector Store queryVector Store QdrantModel
- 19Loop Over ItemsSplit In BatchesLogic
- 20Extract from FileExtract From FileService
- 21Update Zendesk with Mitre DataZendeskService
- 22Split OutSplit OutLogic
- 23Move on to next ticketNo OpLogic
How it's built
- Starts on
- Someone opening a chat with it
- Steps
- 23, 1 loop or waits
- Size
- Large: read it before trusting it with anything live
- Connects to
- Google Drive, Qdrant, Zendesk
- Model
- OpenAI
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Google Drive, Qdrant and Zendesk accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone opening a chat with it.
Does it use AI?
Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Take your time. At 23 steps it is large: read it before trusting it with anything live.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Before you run itNothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 23 steps before you point it at anything that matters.