Automation library · Customer support

Answer website service questions with Claude

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It puts Claude behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 7 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: ClaudeRetrieval

7 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 2Model 3Logic 2

The steps in the order they run, from what starts it.

  1. 1Incoming Chat WebhookWebhookStarts it
  2. 2Claude Haiku ModelLm Chat AnthropicModel
  3. 3Maintain Session MemoryMemory Buffer WindowModel
  4. 4Extract Chat InputCodeLogic
  5. 5Chat Response AgentAgentModel
  6. 6Format Chat ResponseCodeLogic
  7. 7Send Webhook ResponseRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
7
Size
Small: readable in one sitting
Connects to
Nothing by connector; it calls services over plain HTTP
Model
Claude
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.