Automation library · Customer support

AI-powered auto-tagging for Zendesk tickets with OpenAI

Started by a clock, and works across Zendesk. It hands the judgement calls to OpenAI. 7 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: OpenAI

7 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 2Logic 2Service 2

The steps in the order they run, from what starts it.

  1. 1Update a ticket in ZendeskZendesk ToolService
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Schedule TriggerSchedule triggerStarts it
  4. 4AI Agent - Tag ticketsAgentModel
  5. 5Set Zendesk brandsSetLogic
  6. 6Get ticketsZendeskService
  7. 7Prepare tickets for the agentSetLogic

How it's built

Starts on
A clock
Steps
7
Size
Small: readable in one sitting
Connects to
Zendesk
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Zendesk account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.