The flow
Starts it 1Model 2Logic 5Service 5
The steps in the order they run, from what starts it.
- 1Azure OpenAILm Chat Azure Open AiModel
- 2Send Standard Email (Bronze)GmailService
- 3When clicking ‘Execute workflow’Manual triggerStarts it
- 4AI Ticket AnalysisAgentModel
- 5Log to Feedback TrackerGoogle SheetsService
- 6Fetch Support TicketsGoogle SheetsService
- 7Parse AI InsightsCodeLogic
- 8Check Alert ConditionsIfLogic
- 9Filter Closed TicketsIfLogic
- 10Route by Customer TierSwitchLogic
- 11Send Slack AlertSlackService
- 12Calculate Ticket MetricsCodeLogic
- 13Send VIP Email (Gold/Silver)GmailService
How it's built
- Starts on
- An event in a connected app
- Steps
- 13, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Slack
- Model
- Azure OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.