Automation library · Customer support

Zendesk pending ticket follow-up system with Gmail

Started by a clock, and works across ClickUp, Gmail, Google Sheets and Zendesk. 8 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

8 stepsSmall: readable in one sitting
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Logic 3Service 4

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerCronStarts it
  2. 2Get Pending TicketsZendeskService
  3. 3Filter Pending TicketsIfLogic
  4. 4Format Ticket DataCodeLogic
  5. 5Log to Google SheetsGoogle SheetsService
  6. 6Generate Follow-up EmailsCodeLogic
  7. 7Create ClickUp TaskClick UpService
  8. 8Send Follow-up EmailGmailService

How it's built

Starts on
A clock
Steps
8, with 1 branch
Size
Small: readable in one sitting
Connects to
ClickUp, Gmail, Google Sheets, Zendesk
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own ClickUp, Gmail, Google Sheets and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.