UserVoice

UserVoice is a provider of enterprise-grade product feedback management software that helps businesses gather, analyze, and act on customer insights.

Founded in 2006, UserVoice developed the first centralized solution for effectively managing feedback from customers and internal teams. The company is based in Raleigh, NC, and emphasizes a strong Data Privacy Framework. The core offering is the Enterprise Feedback platform, which allows organizations to prioritize user feedback through a comprehensive management system. Key features include UserVoice Validation, a product research tool for SaaS businesses, and mechanisms for feedback submission via in-app widgets and web portals. The platform also includes tools for managing and tracking feedback with assignable roles and access levels. UserVoice primarily serves enterprise businesses and growing SaaS companies, helping them enhance customer satisfaction and align product roadmaps with user needs.