TWIN

TWIN is an omnichannel communications platform designed for businesses, focusing on automating customer interactions through AI-powered voice and chat agents.

The platform offers a range of tools, including chat tools, messaging campaigns, and a website widget, all aimed at enhancing customer engagement efficiently and cost-effectively. The company, operating under Uralinnovation LLC, has been developing its product since 2016 and positions itself as a leader in the Russian AI-agent market while expanding its reach internationally. TWIN provides services such as the development and deployment of AI agents, integration with various business systems, and automation of service workflows. Its product lineup includes TWIN.VoiceAIAgent, TWIN.ChatAIAgent, TWIN.Chat, TWIN.Message, TWIN.Site, and TWIN-GPT, catering to businesses in sales, marketing, and customer support.