Symend

Symend is a Canadian Software-as-a-Service (SaaS) company based in Calgary, Alberta, founded in 2016.

The company specializes in Conscious Engagement and Behavioral Science Collections, focusing on enhancing digital customer engagement in the debt recovery and collections sectors. Symend combines applied behavioral science, artificial intelligence, and machine learning to create personalized digital experiences that foster strong customer relationships and improve financial performance. The core offering of Symend is its Behavioral Engagement Platform, a no-code solution designed to integrate behavioral science into enterprise strategies. This platform helps businesses reduce consumer churn, improve recovery rates, and enhance operational efficiency. Key features include predictive analytics, hyper-personalized engagement journeys, and self-serve tools for customers. Symend serves complex global enterprises across various industries, including telecommunications, financial services, utilities, and media, with a significant presence in North America and Latin America. The company has raised approximately $150 million in funding and has positively impacted over 10 million at-risk customers.