ServiceNow AI Research

ServiceNow AI Research is the artificial intelligence research division of ServiceNow, Inc., a publicly traded software company.

Established in 2021 following the acquisition of Element AI, this division is headquartered in Montreal and Toronto, with connections to ServiceNow's global operations in Santa Clara, California. The team comprises scientists and researchers dedicated to advancing enterprise AI through both fundamental and applied research. The division focuses on several key areas, including generative AI, foundation models, human-centered AI, AI trust and safety, and multimodal systems. Its research outputs contribute directly to ServiceNow's enterprise products, such as the ServiceNow AI Platform and Now Assist, which integrate AI capabilities into workflows across various industries. ServiceNow AI Research serves enterprises looking to enhance their operations through intelligent automation and AI-driven solutions.