Omilia

Omilia is an enterprise Agentic CX company founded in 2002 and based in Larnaca, Cyprus.

The company specializes in Natural Language Understanding (NLU) enabled conversational AI, automating customer service across voice and chat channels. With over two decades of innovation, Omilia powers more than 1 billion conversations in 30 languages, offering a human-like interaction experience that enhances customer engagement. The core offering is the DiaManT® Dialog Management platform, a cloud-based solution that supports unrestricted natural language dialogue. This platform integrates various communication channels, including call centers, web chat, mobile apps, SMS, and email. Key features include a conversational voice platform, voice biometrics for secure authentication, omni-channel self-service, and generative AI for enhanced automation. Omilia serves large enterprises in industries such as banking, insurance, retail, and telecommunications, with notable clients including Capital One, Taco Bell, and Vodafone. The company operates in over 17 countries and is recognized in industry reports like Gartner’s Magic Quadrant.