Level AI

Level AI is an AI-native conversation intelligence platform that enhances the efficiency and performance of contact centers.

Founded in 2018 by Ashish Nagar, the company is based in Mountain View, California, with an additional hub in New Delhi, India. Level AI utilizes proprietary semantic intelligence technology, allowing its platform to understand the meaning and sentiment behind customer conversations, which automates Quality Assurance (QA) scoring and improves agent performance. The company offers a suite of AI-driven tools, including automated QA, real-time agent assistance, Voice of the Customer analytics, and agent coaching. These tools help streamline workflows, provide actionable insights, and support continuous learning for agents. Level AI primarily serves enterprise-level contact centers across various industries, including financial services, healthcare, retail, and insurance, focusing on automating operations and enhancing customer interactions. With approximately $73.1 million to $75.8 million in funding, Level AI is positioned to redefine customer service through advanced conversational intelligence.