Kaizo

Kaizo is an Amsterdam-based startup founded in 2018 that offers an AI-powered, gamified Workforce Performance Management (WPM) platform tailored for customer support teams.

This all-in-one B2B SaaS solution integrates with major CRM systems like Zendesk and Salesforce, providing tools for Auto QA, Performance Insights, AI Coaching, and Samur AI. By applying game mechanics to non-game contexts, Kaizo motivates agents and analyzes real-time data to deliver actionable insights for data-driven decision-making. The company has experienced significant growth, serving over 70,000 users and achieving a 650% increase in customers since its inception. Kaizo is recognized as one of the top 10 rated customer support apps on the Zendesk App Marketplace, reflecting its commitment to enhancing operational efficiency, team retention, and customer satisfaction. Headquartered in Amsterdam, Kaizo has raised $7 million in funding and operates with a team of 11 to 50 employees.