Gridspace

Gridspace is a technology company based in Los Angeles that specializes in contact center automation.

The company develops a trusted platform that integrates voice networking and speech machine learning to enhance real-world conversations. Their mission focuses on creating agentic voice systems tailored for regulated industries, utilizing advanced techniques in speech recognition, natural language processing, and artificial intelligence. Founded in 2012 through a collaboration with SRI Speech Labs, Gridspace has pioneered innovative solutions for live conversation search and real-time analysis. Their primary services include automating voice calls for contact centers, providing executive tools for call analysis, and developing secure voice agents for enterprises, particularly in the financial services and insurance sectors. One of their key products, Gridspace Grace, is a conversational voice bot designed to manage customer interactions effectively. The company is recognized for its contributions to the field and serves some of the largest businesses globally, including trading desks and broadcasters.