Encounter AI

Encounter AI is a restaurant technology company founded by Derrick Johnson, focused on enhancing customer ordering experiences and operational efficiency in the food service indust

ry through AI-powered voice systems. The company aims to create human-centric AI solutions that prioritize empowerment and well-being, inspired by Johnson's personal experience with a speech impediment. The company's main product, the MAI Platform, offers an intelligent conversational ordering solution that facilitates smooth interactions between customers and restaurants. It is designed to be accessible and caters to various cognitive and dietary needs. Additionally, Encounter AI provides the Advisor Program, an audio surveillance and analysis tool that helps multi-unit restaurant operators improve staff training and customer satisfaction by analyzing voice interactions with high accuracy. Their Customer Growth Platform leverages sales data and customer profiles to forecast product demand and enhance the ordering experience through contactless options. Encounter AI serves top QSR brands and multi-unit operators, addressing the evolving needs of the food service industry.