United Kingdom · Information technology & services startup
United Kingdom · DigitalGenius
DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands.
Funding reportedLast round: Series A
About DigitalGenius
DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands.
Founded in 2013 and based in London, the company utilizes deep learning and AI agents to address customer queries around the clock, automating up to 60% of support tickets. The platform offers a range of AI agents tailored for various stages of the purchase lifecycle. Care AI handles post-purchase inquiries, Purchase AI assists with pre-sale interactions, Proactive AI identifies potential issues, Voice AI supports phone-based customer service, and Insights AI provides analytics on customer experience metrics. DigitalGenius also incorporates conversational, visual, and generative AI to enhance customer interactions and detect product defects. The company serves notable clients such as On, AllSaints, and Holland & Barrett, helping them improve response times and overall customer satisfaction.
What company datasets say DigitalGenius raised
Funding, as reported
Funding filed with regulators
DigitalGenius filed one raise, $2.3M in all. Filings say how much was sold and to how many investors; they never name the investors.
- Apr 2023$2.3MUK share allotment
On 3 portfolio pages
Investors who name them
Each firm lists DigitalGenius on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.
The company, in detail
What they build
Known for
wismo solutionscustomer satisfactioncustomer service automationconsumerscustomer engagementpurchase assistanceinventory managemententerprisesscent-based drinking systemvisual product defect detectionai patentsai for fast responseproduct defect detectionai for supply chain managementai-driven customer supportinformation technology & services
Built with from their website
Google Tag ManagerSimilarwebAtlassianGoogle WorkspaceCloudFlareViewport MetaLushaEMCWP EngineHubspot
+8 more
AIGoogle MeetCloudFlare CDNTwilio SendGrid Email Marketing CampaignsPriority HintsReactGoogle Font APICrossbeam
- Sector
- Information technology & services
- Industry code
- NAICS 54151, 513210, SIC 7375, 7372
- Region
- England
- Revenue
- 9M a year, as listed
- Full record
- Every detail in the company directory
Information technology & services in United Kingdom
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