CustomerMatrix

CustomerMatrix is a New York-based software company specializing in cognitive computing and AI-powered CRM intelligence.

The company has an R&D center in Paris and has previously operated in Asia. Its platform connects organizational data with customer-facing workflows, enabling companies to uncover insights, recommend actions, and identify hidden revenue opportunities without the need for additional infrastructure. The core offering of CustomerMatrix is a cognitive computing platform for CRM, which enhances existing CRM, contact center, and KYC workflows. The platform features capabilities such as data enrichment, relationship intelligence, and machine learning-based recommendations. It aims to improve sales and customer service outcomes by leveraging both structured and unstructured data. CustomerMatrix serves various industries, including banking, insurance, manufacturing, communications, and financial services, helping teams enhance customer knowledge, reduce churn, and identify upsell and cross-sell opportunities. Notable customers include Schneider Electric, Wolters Kluwer, Nexans, BNP Paribas, Societe Generale, and Allianz.