Cupenya

Cupenya is a software company based in Amsterdam, specializing in incident management and customer support automation tools.

Founded in 2013, it focuses on helping teams efficiently track, diagnose, and resolve customer issues. The company offers a Zendesk dashboard and an incident-management platform that consolidates incidents from various customer hotline and issue-tracking systems. Cupenya's services include operational process intelligence, which aims to reduce the mean time to resolution and enhance incident handling. Their tools feature automated triage and ticket resolution, as well as a self-service solution called the "Customer Story Board," which provides customers with access to common solutions around the clock. The company emphasizes benefits such as faster support, reduced duplicate tickets, and improved customer experience.