Caller Zen

Caller Zen helps you create a next-generation call center in seconds, allowing your customer support team to handle inbound phone calls and SMS text messages.

When your team creates an account, you receive a custom phone number. This number can be called to, texted to, or incorporated into an existing phone tree. When integrated with Slack through the "Add To Slack" button, Caller Zen posts inbound calls and texts to your support/ops channel. Caller Zen allows your team to reply to customers' text messages directly via Slack through a slash command. When integrated with Desk.com through the "Add Integrations" link, Caller Zen posts inbound calls and texts to a new or existing case. Caller Zen also allows your team to reply to customers' text messages directly within the Desk case.