Assembled

Assembled is an AI-powered workforce management and customer support platform designed for modern support teams.

Founded in 2018 by former Stripe employees, the San Francisco-based company has raised a total of $71 million in funding to enhance its offerings. The platform integrates automated forecasting, intelligent scheduling, and real-time reporting to streamline operations for human agents, BPO vendors, and AI agents. The platform features tools for managing the entire case lifecycle, breaking down customer cases into manageable units to improve support efficiency. It also assists companies in evaluating and onboarding BPO vendors. Assembled serves a diverse range of tech-first enterprises and consumer businesses, with notable clients including Stripe, Robinhood, Salesforce, and Ashley Furniture. The company aims to simplify the management of hybrid human-AI support teams, enhancing operational efficiency and customer satisfaction.