AptEdge

AptEdge is a B2B artificial intelligence platform that specializes in automating and accelerating customer support ticket resolution for enterprise software companies.

Founded in 2021 by Aakrit Prasad and Anthony Kilman, the company is headquartered in San Mateo, California. AptEdge has raised $11 million in funding from investors such as Stage2 Capital and National Grid Partners. The AptEdge platform integrates with existing workflow tools like Zendesk and Slack, providing support teams with an AI-powered knowledge management and support automation solution. Its primary product, the AptEdge Case Resolution Platform, offers features such as unified knowledge search, contextual understanding, automated response drafting, and case clustering. These capabilities help organizations reduce resolution times, cut support costs, and improve customer satisfaction by delivering accurate and timely solutions. AptEdge is trusted by leading companies in the high-tech and enterprise software sectors, including SumoLogic, Mimecast, Cisco, and Everbridge.