United States · Funded startup

Who invested in Helpshift

3 rounds we have observed, with the 6 investors named in them. Every figure came from a named source, and where the company reported a raise to the SEC itself, that is shown beside it.

SoftwareAI

Funding summaryUpdated 26 Oct 2026

$36Mraised across 3 rounds since 2012, from 3 sources

$3.2MSeed$10MSeries A$23MRound
Latest round
Round, $23MJun 2016
Led by
Microsoft Ventures & Salesforce
Step-upi
2.3×
Investors
6 (1 led)
See who backed them

The funding story

Each circle is a round, placed by date and sized by amount. The line above is the running total.

2013201420152016
$3.2MSeed$10MSeries A$23MRound
First round
Seed, $3.2M
Oct 2012
Biggest round
$23M
Round · Jun 2016
Usual gap between rounds
23 months
the median of 2

The rounds

  1. Jun 2016
    Round$23M1 new
    • Microsoft Ventures & SalesforceLead

    Reported by TechCrunch

  2. Jun 2014
    Series A$10M3 new1 returning

    From a historical funding record

  3. Oct 2012

Founders and team

From Helpshift's own website: 3 on the team.

  • Konrad JakubowskiHead of Player Services
  • Kari FranzCustomer Support & Operations Manager
  • Pascal DebroekPlayer Support Lead at Rovio

Who was in which round

The busiest backers across the latest rounds. A filled square is a round they joined; a dark one, a round they led.

Seed2012Series A2014Round2016Nexus Venture PartnersMicrosoft Ventures & SalesforceLIntel CapitalTrue VenturesTrue VenturesVisionnaire Ventures

Everyone who backed them

Microsoft Ventures & Salesforceno record of our own yet1round, led 1
Intel CapitalCorporate VC1round
True VenturesVC firm1round
True VenturesVC firm1round

Missing a round, or an investor who was in one? Tell us.

Also claim to have backed them

These 2 firms list Helpshift as a portfolio company on their own websites, but no report of a round names them. They are the firms' own claims, kept apart from the rounds above.

PortfoliaVC firmPer its own site
Katalyst VenturesVC firmPer its own site

Quick answers about Helpshift

Who invested in Helpshift?

Helpshift's investors include Nexus Venture Partners, Microsoft Ventures & Salesforce, Intel Capital, True Ventures and True Ventures, and 1 more on record. Microsoft Ventures & Salesforce led its latest round.

How much has Helpshift raised?

Helpshift has raised $36M across 3 rounds since 2012.

When did Helpshift last raise?

Helpshift's most recent round was an Undisclosed round of $23M in Jun 2016, led by Microsoft Ventures & Salesforce.

What was Helpshift's biggest round?

Its most recent round, $23M in Jun 2016, is also its largest on record.

Who backed Helpshift first?

Helpshift's first round on record, in Oct 2012, was backed by Nexus Venture Partners and True Ventures.

What stage is Helpshift at?

Helpshift's latest named round is an Undisclosed round, in Jun 2016.

Where is Helpshift based?

Helpshift is based in the United States.

Who led Helpshift's rounds?

Microsoft Ventures & Salesforce led the Undisclosed round in 2016.

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