Automation library · Customer support

Triage support emails and draft replies with Gmail and OpenAI

Started by an arriving email, and works across Gmail and n8n data table. It hands the judgement calls to OpenAI. 6 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: OpenAI

6 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Service 2

The steps in the order they run, from what starts it.

  1. 1New Support EmailGmail triggerStarts it
  2. 2OpenAI ModelLm Chat Open AiModel
  3. 3Structured Classification OutputOutput Parser StructuredModel
  4. 4Classify Email and Draft ReplyAgentModel
  5. 5Create Reply Draft for ReviewGmailService
  6. 6Log Triage ResultData TableService

How it's built

Starts on
An arriving email
Steps
6
Size
Small: readable in one sitting
Connects to
Gmail, n8n data table
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 6 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 6 steps before you point it at anything that matters.