Automation library · Chat assistants

Triage and route inbound emails with OpenAI and Slack

Started by an arriving email, and works across Email, Gmail, Google Sheets and Slack. It hands the judgement calls to OpenAI. 9 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

9 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
4Services it connects to

The flow

Model 1Logic 2Service 6

The steps in the order they run, from what starts it.

  1. 1Email Trigger (IMAP)Email Read ImapService
  2. 2AI ClassifyOpen AiModel
  3. 3Confidence GateIfLogic
  4. 4Human Review QueueSlackService
  5. 5Route by CategorySwitchLogic
  6. 6Audit LogGoogle SheetsService
  7. 7Alert Team ChatSlackService
  8. 8Append to LedgerGoogle SheetsService
  9. 9Label + ArchiveGmailService

How it's built

Starts on
An arriving email
Steps
9, with 2 branches
Size
Medium: a working afternoon
Connects to
Email, Gmail, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Email, Gmail, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.