The flow
Starts it 1Logic 6Service 2
The steps in the order they run, from what starts it.
- 1New Support Email TriggerGmail triggerStarts it
- 2Spam Detection & FilteringCodeLogic
- 3Extract & Normalize Email DataSetLogic
- 4Auto-Tag Ticket Based on Email ContentCodeLogic
- 5Zendesk – Fetch Existing TicketsZendeskService
- 6Merge Email With Existing TicketsMergeLogic
- 7Detect Duplicate Ticket by SubjectCodeLogic
- 8Is This a New Ticket?IfLogic
- 9Create Zendesk Support TicketZendeskService
How it's built
- Starts on
- An arriving email
- Steps
- 9, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Zendesk
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail and Zendesk accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an arriving email.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 9 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.