The flow
Starts it 2Model 5Logic 5Service 12
The steps in the order they run, from what starts it.
- 1Telegram – Receive Customer MessageTelegram triggerStarts it
- 2On Workflow ErrorError triggerStarts it
- 3Normalize InputSetLogic
- 4Slack – Post Workflow Error AlertSlackService
- 5Classify Intent & LanguageOpen AiModel
- 6Route by IntentSwitchLogic
- 7Extract & Score LeadOpen AiModel
- 8Extract Loan ParametersOpen AiModel
- 9Answer Support QueryOpen AiModel
- 10Reply – Fallback ClarificationTelegramService
- 11Append Lead to SheetsGoogle SheetsService
- 12Calculate EMICodeLogic
- 13Query Resolved?IfLogic
- 14High Score Lead?IfLogic
- 15Generate EMI ReplyOpen AiModel
- 16Log EMI SimulationGoogle SheetsService
- 17Reply With AnswerTelegramService
- 18Log Escalated TicketGoogle SheetsService
- 19Notify Agent – Hot Lead EmailGmailService
- 20Reply – Nurture LeadTelegramService
- 21Send EMI BreakdownTelegramService
- 22Notify Agent – Unresolved TicketSlackService
- 23Reply – Connecting AgentTelegramService
- 24Reply – Connecting to Support AgentTelegramService
How it's built
- Starts on
- An incoming Telegram message
- Steps
- 24, with 3 branches
- Size
- Large: read it before trusting it with anything live
- Connects to
- Gmail, Google Sheets, Slack, Telegram
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an incoming Telegram message.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Take your time. At 24 steps it is large: read it before trusting it with anything live.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Before you run itNothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.