Automation library · Lead generation

Manage hotel guest requests and post-stay outreach

Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 35 steps, 3 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

Download free
35 stepsLarge: read it before trusting it with anything live
3Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 3Model 1Logic 10Service 21

The steps in the order they run, from what starts it.

  1. 1Guest Message via TelegramTelegram triggerStarts it
  2. 2Daily Post-Stay CheckSchedule triggerStarts it
  3. 3On Workflow ErrorError triggerStarts it
  4. 4Prepare Guest InputSetLogic
  5. 5Get Today's Checked-Out GuestsGoogle SheetsService
  6. 6Slack – Post Workflow Error AlertSlackService
  7. 7Classify IntentOpen AiModel
  8. 8Send Feedback, Loyalty & Rebooking NudgeTelegramService
  9. 9Parse Intent JSONCodeLogic
  10. 10Route by IntentSwitchLogic
  11. 11Get Available DriverGoogle SheetsService
  12. 12Get Guest Current Booking1Google SheetsService
  13. 13Create Maintenance TicketGoogle SheetsService
  14. 14Get Folio ChargesGoogle SheetsService
  15. 15Log EscalationGoogle SheetsService
  16. 16Send Clarification RequestTelegramService
  17. 17Keep Only 1 Driver1LimitLogic
  18. 18Keep Only 1 Booking1LimitLogic
  19. 19Is High Priority?IfLogic
  20. 20Keep Only 1 Booking Record1LimitLogic
  21. 21Alert Human StaffTelegramService
  22. 22Log Cab BookingGoogle SheetsService
  23. 23Check Room AvailabilityGoogle SheetsService
  24. 24Notify Staff – UrgentTelegramService
  25. 25Notify Staff – Normal QueueTelegramService
  26. 26Send Digital BillTelegramService
  27. 27Confirm to Guest – ConnectingTelegramService
  28. 28Send Cab ConfirmationTelegramService
  29. 29Keep Only 1 Room Match1LimitLogic
  30. 30Confirm Ticket to GuestTelegramService
  31. 31Update Booking – Checked OutGoogle SheetsService
  32. 32Is Room Available?IfLogic
  33. 33Calculate Extension PriceSetLogic
  34. 34Send Room Not AvailableTelegramService
  35. 35Send Price & Payment LinkTelegramService

How it's built

Starts on
An incoming Telegram message
Steps
35, with 3 branches
Size
Large: read it before trusting it with anything live
Connects to
Google Sheets, Slack, Telegram
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 35 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 35 steps before you point it at anything that matters.