Automation library · Research and reporting

Hotel guest feedback with OpenAI

Started by an event in a connected app, and works across Gmail and Google Sheets. It hands the judgement calls to OpenAI. 17 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
17 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 4Logic 6Service 6

The steps in the order they run, from what starts it.

  1. 1Jotorm TriggerJot Form triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3OpenAI Chat Model1Lm Chat Open AiModel
  4. 4Extract Feedback DataSetLogic
  5. 5AI Sentiment AnalysisAgentModel
  6. 6Generate Recovery OfferAgentModel
  7. 7Parse AI ResponseSetLogic
  8. 8Parse Recovery OfferSetLogic
  9. 9Check Urgency LevelIfLogic
  10. 10Check Service Recovery NeededIfLogic
  11. 11Check Positive FeedbackIfLogic
  12. 12Log to Analytics SheetGoogle SheetsService
  13. 13Send Recovery Email (Gmail)GmailService
  14. 14Alert Manager - Urgent (Gmail)GmailService
  15. 15Slack NotificationHttp RequestService
  16. 16Create PMS TicketHttp RequestService
  17. 17Send Thank You Email (Gmail)GmailService

How it's built

Starts on
An event in a connected app
Steps
17, with 3 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.