Automation library · Lead generation

Gmail to Zendesk: AI-enriched ticket creation with OpenAI

Started by an arriving email, and works across Gmail, Google Sheets and Zendesk. It hands the judgement calls to Azure OpenAI. 8 steps: small enough to read in one sitting and change without fear.

SmallCalls a model: Azure OpenAI

8 stepsSmall: readable in one sitting
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 2Service 2

The steps in the order they run, from what starts it.

  1. 1Gmail TriggerGmail triggerStarts it
  2. 2Azure OpenAI Chat ModelLm Chat Azure Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Normalize Gmail DataCodeLogic
  5. 5AI Agent for Task PrioritizationAgentModel
  6. 6Create Zendesk TicketZendeskService
  7. 7Format Sheet DataCodeLogic
  8. 8Log to Google SheetsGoogle SheetsService

How it's built

Starts on
An arriving email
Steps
8
Size
Small: readable in one sitting
Connects to
Gmail, Google Sheets, Zendesk
Model
Azure OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Zendesk accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.