The steps in the order they run, from what starts it.
- 1Fetch SLA TicketsHttp RequestService
- 2Filter Critical SLAIfLogic
- 3Slack Notify AssigneeSlackService
- 4Notify via TeamsMicrosoft TeamsService
- 5Wait 15 MinutesWaitLogic
- 6Recheck TicketHttp RequestService
- 7Check Resolved?IfLogic
- 8Escalate to PagerDutyPager DutyService
- 9Log to Google SheetGoogle SheetsService
How it's built
- Starts on
- Nothing automatic; you run it
- Steps
- 9, with 2 branches, 1 loop or waits
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Slack
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.
What starts it?
Nothing starts it automatically. You run it by hand.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 9 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Before you run itNothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.