Automation library · Customer support

Build a multichannel customer support AI assistant

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenRouter. 8 steps, 1 branch: small enough to read in one sitting and change without fear.

SmallCalls a model: OpenRouter

Download free
8 stepsSmall: readable in one sitting
1Branch: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 2Logic 3Service 2

The steps in the order they run, from what starts it.

  1. 1Chatwoot WebhookWebhookStarts it
  2. 2OpenRouter Chat ModelLm Chat Open RouterModel
  3. 3Squize Webhook DataSetLogic
  4. 4Chatwoot AssistantChain LlmModel
  5. 5Check If Incoming MessageIfLogic
  6. 6Send MessageHttp RequestService
  7. 7Load Chatwoot Conversation HistoryHttp RequestService
  8. 8Process Loaded HistoryCodeLogic

How it's built

Starts on
Another system calling it
Steps
8, with 1 branch
Size
Small: readable in one sitting
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenRouter

Questions

What does it need to run?

An n8n account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.