# Zendesk: visual summarization, sentiment analysis: n8n workflow

> Started by someone submitting a form, and works across Gmail, Slack, Telegram and Zendesk.

Source: https://millionrounds.com/workflow/zendesk-visual-summarization-sentiment-analysis (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Research and reporting](https://millionrounds.com/workflows?category=Research+and+reporting#library)

# Zendesk: visual summarization, sentiment analysis

Started by someone submitting a form, and works across Gmail, Slack, Telegram and Zendesk. 15 steps, 1 branch, 2 loops or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fzendesk-visual-summarization-sentiment-analysis)

**15 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**2** Loops or waits

**4** Services it connects to

## The flow

Starts it 2 Logic 5 Service 8

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger** Schedule trigger *Starts it*
- 2 **On form submission** Form trigger *Starts it*
- 3 **Set Parameters** Set *Logic*
- 4 **Zendesk** Zendesk *Service*
- 5 **Add meta data to tickets for graph filters** Code *Logic*
- 6 **InfraNodus Build a Text Knowledge Graph** Http Request *Service*
- 7 **Wait** Wait *Logic*
- 8 **InfraNodus AI Summary & Graph Link** Http Request *Service*
- 9 **If** If *Logic*
- 10 **Wait Again** Wait *Logic*
- 11 **InfraNodus Insight Generator** Http Request *Service*
- 12 **Send Report to Telegram** Telegram *Service*
- 13 **Send Full Report via Gmail** Gmail *Service*
- 14 **Slack** Slack *Service*
- 15 **Form Response** Form *Service*

## How it's built

- **Starts on:** Someone submitting a form
- **Steps:** 15, with 1 branch, 2 loops or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Slack, Telegram, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Slack, Telegram and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fzendesk-visual-summarization-sentiment-analysis)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also research and reporting, with the same services where possible, closest in size first.

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- [**Analyze YouTube comments sentiment & keywords with Gemini** 15 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/analyze-youtube-comments-sentiment-and-keywords-with-gemini)
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- [**Analyze competitor Instagram engagement with Bright Data** 15 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/analyze-competitor-instagram-engagement-with-bright-data)