# Zammad AI agent - all 20 operations with OpenAI: n8n workflow

> Started by an event in a connected app. It calls services over plain HTTP rather than through connectors.

Source: https://millionrounds.com/workflow/zammad-ai-agent-all-20-operations-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [AI assistants](https://millionrounds.com/workflows?category=AI+assistants#library)

# Zammad AI agent - all 20 operations with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 25 steps: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fzammad-ai-agent-all-20-operations-with-openai)

**25 steps** Large: read it before trusting it with anything live

**0** Branches: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 2 Model 3 Service 20

The steps in the order they run, from what starts it.

- 1 **When Called by Another Workflow** Execute Workflow trigger *Starts it*
- 2 **Manual Test Trigger** Manual trigger *Starts it*
- 3 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 4 **Agent Memory** Memory Buffer Window *Model*
- 5 **Create Ticket** Zammad Tool *Service*
- 6 **Get Ticket** Zammad Tool *Service*
- 7 **Get Many Tickets** Zammad Tool *Service*
- 8 **Delete Ticket** Zammad Tool *Service*
- 9 **Create User** Zammad Tool *Service*
- 10 **Get User** Zammad Tool *Service*
- 11 **Get Many Users** Zammad Tool *Service*
- 12 **Get Current User** Zammad Tool *Service*
- 13 **Update User** Zammad Tool *Service*
- 14 **Delete User** Zammad Tool *Service*
- 15 **Create Organization** Zammad Tool *Service*
- 16 **Get Organization** Zammad Tool *Service*
- 17 **Get Many Organizations** Zammad Tool *Service*
- 18 **Update Organization** Zammad Tool *Service*
- 19 **Delete Organization** Zammad Tool *Service*
- 20 **Create Group** Zammad Tool *Service*
- 21 **Get Group** Zammad Tool *Service*
- 22 **Get Many Groups** Zammad Tool *Service*
- 23 **Update Group** Zammad Tool *Service*
- 24 **Delete Group** Zammad Tool *Service*
- 25 **Zammad Agent** Agent *Model*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 25
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fzammad-ai-agent-all-20-operations-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also ai assistants, with the same services where possible, closest in size first.

- [**AI inbox assistant with OpenAI and Gmail** 25 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/ai-inbox-assistant-with-openai-and-gmail)
- [**AI-powered ServiceNow chat triage with OpenAI** 25 steps · calls a model](https://millionrounds.com/workflow/ai-powered-servicenow-chat-triage-with-openai-2)
- [**Automate Job applications with Gemini and OpenAI** 25 steps · calls a model · Gmail](https://millionrounds.com/workflow/automate-job-applications-with-gemini-and-openai)
- [**Automating WhatsApp replies with Go High Level and Redis** 25 steps · calls a model · Google Drive, Redis](https://millionrounds.com/workflow/automating-whatsapp-replies-with-go-high-level-and-redis)
- [**Build a self-updating RAG system with OpenAI and Qdrant** 25 steps · calls a model · Google Drive, Qdrant](https://millionrounds.com/workflow/build-a-self-updating-rag-system-with-openai-and-qdrant)
- [**Building RAG chatbot for movie recommendations with Qdrant** 25 steps · calls a model · GitHub, Qdrant](https://millionrounds.com/workflow/building-rag-chatbot-for-movie-recommendations-with-qdrant)