# Update HubSpot contacts with Zendesk: n8n workflow template

> Started by a clock, and works across HubSpot and Zendesk. 13 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/update-hubspot-contacts-with-zendesk (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Update HubSpot contacts with Zendesk

Started by a clock, and works across HubSpot and Zendesk. 13 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fupdate-hubspot-contacts-with-zendesk)

**13 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 3 Service 9

The steps in the order they run, from what starts it.

- 1 **Every 5 minutes** Cron *Starts it*
- 2 **Get last execution timestamp** Function Item *Service*
- 3 **Get tickets updated after last execution** Zendesk *Service*
- 4 **Get user data of Ticket requester** Zendesk *Service*
- 5 **Add user data** Merge *Logic*
- 6 **Only keep needed data** Set *Logic*
- 7 **Ticket Exists** If *Logic*
- 8 **Update existing ticket** Hubspot *Service*
- 9 **Create or update contact** Hubspot *Service*
- 10 **Set new last execution timestamp** Function Item *Service*
- 11 **Update External Id in Zendesk for contact** Zendesk *Service*
- 12 **Create new Ticket** Hubspot *Service*
- 13 **Update Zendesk ticket with External Id** Zendesk *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 13, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** HubSpot, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own HubSpot and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fupdate-hubspot-contacts-with-zendesk)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[HubSpot](https://millionrounds.com/workflows?service=HubSpot#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Proactive SLA monitoring & ticket escalation with Zendesk** 13 steps · Google Sheets, Slack](https://millionrounds.com/workflow/proactive-sla-monitoring-and-ticket-escalation-with-zendesk)
- [**Sync Beex WhatsApp ticket messages with HubSpot** 13 steps · HubSpot](https://millionrounds.com/workflow/sync-beex-whatsapp-ticket-messages-with-hubspot)
- [**Assess churn risk from HubSpot tickets with DeepSeek and Slack** 13 steps · calls a model · HubSpot, Slack](https://millionrounds.com/workflow/assess-churn-risk-from-hubspot-tickets-with-deepseek-and-sla)
- [**Intelligent WhatsApp Support Auto-Router** 13 steps · calls a model · Twilio, Zendesk](https://millionrounds.com/workflow/intelligent-whatsapp-support-auto-router)
- [**Triage and escalate HubSpot tickets to Jira with Slack SLA** 14 steps · HubSpot, Jira](https://millionrounds.com/workflow/triage-and-escalate-hubspot-tickets-to-jira-with-slack-sla)
- [**AI-powered WhatsApp support automation system with OpenAI** 12 steps · calls a model · Google Sheets, HubSpot](https://millionrounds.com/workflow/ai-powered-whatsapp-support-automation-system-with-openai)