# Turn support tickets into developer insights with OpenAI: n8n workflow

> Started by a clock, and works across Email, Jira, Postgres and Slack. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/turn-support-tickets-into-developer-insights-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Turn support tickets into developer insights with OpenAI

Started by a clock, and works across Email, Jira, Postgres and Slack. It hands the judgement calls to OpenAI. 16 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fturn-support-tickets-into-developer-insights-with-openai)

**16 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Model 5 Logic 6 Service 4

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger** Schedule trigger *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Root Cause Schema Parser** Output Parser Structured *Model*
- 4 **Report Generator Model** Lm Chat Open Ai *Model*
- 5 **Workflow Configuration** Set *Logic*
- 6 **Root Cause Analysis Agent** Agent *Model*
- 7 **Developer Report Generator** Agent *Model*
- 8 **Fetch Feedback Data** Postgres *Service*
- 9 **Calculate Severity Scores** Code *Logic*
- 10 **Check Delivery Options** If *Logic*
- 11 **Preprocess & Deduplicate** Code *Logic*
- 12 **Send to Slack** Slack *Service*
- 13 **Create Jira Issues** Jira *Service*
- 14 **Send Email Report** Email Send *Service*
- 15 **Generate Embeddings & Cluster** Code *Logic*
- 16 **Aggregate Clusters** Aggregate *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 16, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Jira, Postgres, Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Email, Jira, Postgres and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fturn-support-tickets-into-developer-insights-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Jira](https://millionrounds.com/workflows?service=Jira#library)[Postgres](https://millionrounds.com/workflows?service=Postgres#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer infrastructure questions in Slack with OpenAI** 16 steps · calls a model · Qdrant, Slack](https://millionrounds.com/workflow/answer-infrastructure-questions-in-slack-with-openai)
- [**Automate IT support: Convert emails to Jira tickets** 16 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/automate-it-support-convert-emails-to-jira-tickets)
- [**Build a support knowledge base from historical Gmail emails** 16 steps · calls a model · Gmail, Postgres](https://millionrounds.com/workflow/build-a-support-knowledge-base-from-historical-gmail-emails)
- [**Classify Gmail support emails with a local model and Postgres** 16 steps · calls a model · Gmail, Postgres](https://millionrounds.com/workflow/classify-gmail-support-emails-with-a-local-model-and-postgre)
- [**Debounce Telegram support messages and aggregate replies** 16 steps · calls a model · Postgres, Telegram](https://millionrounds.com/workflow/debounce-telegram-support-messages-and-aggregate-replies)
- [**Route procurement helpdesk tickets from Gmail with Groq** 16 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/route-procurement-helpdesk-tickets-from-gmail-with-groq)