# Turn support emails into FAQ drafts with Gmail and OpenAI: n8n workflow

> Started by an arriving email, and works across Gmail, Google Docs and Google Sheets. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/turn-support-emails-into-faq-drafts-with-gmail-and-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Turn support emails into FAQ drafts with Gmail and OpenAI

Started by an arriving email, and works across Gmail, Google Docs and Google Sheets. It hands the judgement calls to OpenAI. 13 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fturn-support-emails-into-faq-drafts-with-gmail-and-openai)

**13 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 2 Logic 5 Service 5

The steps in the order they run, from what starts it.

- 1 **Gmail Trigger** Gmail trigger *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Configuration** Set *Logic*
- 4 **Extract FAQ candidate** Information Extractor *Model*
- 5 **Clean the email** Code *Logic*
- 6 **Prepare FAQ candidate** Code *Logic*
- 7 **Log to Google Sheets** Google Sheets *Service*
- 8 **Route FAQ result** Switch *Logic*
- 9 **Create FAQ draft doc** Google Docs *Service*
- 10 **Draft human review** Gmail *Service*
- 11 **Logged only (no action)** No Op *Logic*
- 12 **Insert FAQ draft body** Google Docs *Service*
- 13 **Notify reviewer: FAQ draft** Gmail *Service*

## How it's built

- **Starts on:** An arriving email
- **Steps:** 13, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Docs, Google Sheets
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Docs and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fturn-support-emails-into-faq-drafts-with-gmail-and-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Docs](https://millionrounds.com/workflows?service=Google+Docs#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI Customer Support Chat for Web Hosting with Gemini and WHMCS** 13 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/ai-customer-support-chat-for-web-hosting-with-gemini-and-whm)
- [**AI-powered support automation with Outlook and OpenAI** 13 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/ai-powered-support-automation-with-outlook-and-openai)
- [**Automate customer support with WhatsApp AI** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/automate-customer-support-with-whatsapp-ai)
- [**Collect and theme customer complaints with Apify and OpenAI** 13 steps · calls a model · Apify, Google Sheets](https://millionrounds.com/workflow/collect-and-theme-customer-complaints-with-apify-and-openai)
- [**Customer service agent with OpenRouter and Google Sheets** 13 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/customer-service-agent-with-openrouter-and-google-sheets)
- [**Customer support WhatsApp bot with Google Docs and Gemini** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/customer-support-whatsapp-bot-with-google-docs-and-gemini-2)