# Triage warranty claims with OpenAI and Google Sheets: n8n workflow

> Started by another system calling it, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/triage-warranty-claims-with-openai-and-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Triage warranty claims with OpenAI and Google Sheets

Started by another system calling it, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to OpenAI. 17 steps, 2 branches: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-warranty-claims-with-openai-and-google-sheets)

**17 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 4 Logic 4 Service 7

The steps in the order they run, from what starts it.

- 1 **When Claim Submitted** Webhook *Starts it*
- 2 **OpenAI GPT-4 Claim Model** Lm Chat Open Ai *Model*
- 3 **When 1st of Month at 9am** Schedule trigger *Starts it*
- 4 **OpenAI GPT-4 Monthly Model** Lm Chat Open Ai *Model*
- 5 **Set Normalized Claim Fields** Set *Logic*
- 6 **AI Analyze Warranty Claim** Agent *Model*
- 7 **Read Claims from Google Sheets** Google Sheets *Service*
- 8 **AI Summary of Monthly Claims** Agent *Model*
- 9 **Check Email Provided** If *Logic*
- 10 **Set AI Evaluation Results** Set *Logic*
- 11 **Telegram Monthly Report Sender** Telegram *Service*
- 12 **Alert Invalid Claim on Telegram** Telegram *Service*
- 13 **Append Claim to Google Sheets** Google Sheets *Service*
- 14 **If Requires Manual Review** If *Logic*
- 15 **Notify Team on Telegram** Telegram *Service*
- 16 **Telegram Confirm Approval** Telegram *Service*
- 17 **Send Decision Email via Gmail** Gmail *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 17, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-warranty-claims-with-openai-and-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**AI email multi-agent response system with OpenAI and Gmail** 17 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/ai-email-multi-agent-response-system-with-openai-and-gmail)
- [**AI-powered Amazon product recommendations with Decodo** 17 steps · calls a model · Telegram](https://millionrounds.com/workflow/ai-powered-amazon-product-recommendations-with-decodo)
- [**AI-powered Amazon product recommendations with Gemini** 17 steps · calls a model · Telegram](https://millionrounds.com/workflow/ai-powered-amazon-product-recommendations-with-gemini)
- [**AI-powered prompt enhancement assistant with Google Sheets** 17 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/ai-powered-prompt-enhancement-assistant-with-google-sheets)
- [**Access real-time Binance market data with OpenAI** 17 steps · calls a model · Telegram](https://millionrounds.com/workflow/access-real-time-binance-market-data-with-openai)
- [**Analyze URL phishing risk with VirusTotal and Safe Browsing** 17 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/analyze-url-phishing-risk-with-virustotal-and-safe-browsing)