# Triage tenant complaints with Slack and Google Sheets: n8n workflow

> Started by another system calling it, and works across Email, Google Sheets and Slack. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/triage-tenant-complaints-with-slack-and-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Triage tenant complaints with Slack and Google Sheets

Started by another system calling it, and works across Email, Google Sheets and Slack. It hands the judgement calls to OpenAI. 15 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-tenant-complaints-with-slack-and-google-sheets)

**15 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 6 Logic 5 Service 3

The steps in the order they run, from what starts it.

- 1 **Tenant Complaint Webhook** Webhook *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **OpenAI Chat Model for Email** Lm Chat Open Ai *Model*
- 4 **OpenAI Chat Model for Resolutions** Lm Chat Open Ai *Model*
- 5 **Workflow Configuration** Set *Logic*
- 6 **AI Complaint Classifier** Agent *Model*
- 7 **AI Email Generator** Agent *Model*
- 8 **AI Resolution Suggester** Agent *Model*
- 9 **Normalize Complaint Data** Set *Logic*
- 10 **Route by Urgency** Switch *Logic*
- 11 **Send Acknowledgment Email** Email Send *Service*
- 12 **Notify Property Manager (High Priority)** Slack *Service*
- 13 **Create Task Data (Medium Priority)** Set *Logic*
- 14 **Consolidate All Branches** Merge *Logic*
- 15 **Log to Google Sheets** Google Sheets *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 15, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Google Sheets, Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-tenant-complaints-with-slack-and-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer Slack knowledge base questions with Notion and Pinecone** 15 steps · calls a model · Notion, Pinecone](https://millionrounds.com/workflow/answer-slack-knowledge-base-questions-with-notion-and-pineco)
- [**Answer customer questions on WhatsApp with OpenAI and Gmail** 15 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/answer-customer-questions-on-whatsapp-with-openai-and-gmail)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)
- [**Automate customer support with Gmail and Google Sheets** 15 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/automate-customer-support-with-gmail-and-google-sheets)
- [**Classify and route DevOps support messages with Slack** 15 steps · calls a model · Qdrant, Slack](https://millionrounds.com/workflow/classify-and-route-devops-support-messages-with-slack)
- [**Dual-path customer support system with Google Sheets** 15 steps · calls a model · Google Sheets, in-memory vectors](https://millionrounds.com/workflow/dual-path-customer-support-system-with-google-sheets)