# Triage support tickets with OpenRouter and ClickUp: n8n workflow

> Started by someone submitting a form, and works across ClickUp. It hands the judgement calls to OpenRouter.

Source: https://millionrounds.com/workflow/triage-support-tickets-with-openrouter-and-clickup (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Triage support tickets with OpenRouter and ClickUp

Started by someone submitting a form, and works across ClickUp. It hands the judgement calls to OpenRouter. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Small Calls a model: OpenRouter

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-support-tickets-with-openrouter-and-clickup)

**7 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Model 3 Logic 2 Service 1

The steps in the order they run, from what starts it.

- 1 **When Ticket Submitted** Form trigger *Starts it*
- 2 **Parse Structured Output** Output Parser Structured *Model*
- 3 **Route to AI Chat Model** Lm Chat Open Router *Model*
- 4 **Set Ticket Details** Set *Logic*
- 5 **Assess Priority and Diagnostics** Chain Llm *Model*
- 6 **Validate Email Presence** If *Logic*
- 7 **Add Ticket to ClickUp** Click Up *Service*

## How it's built

- **Starts on:** Someone submitting a form
- **Steps:** 7, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** ClickUp
- **Model:** OpenRouter

## Questions

What does it need to run?

An n8n account, plus your own ClickUp account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-support-tickets-with-openrouter-and-clickup)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[ClickUp](https://millionrounds.com/workflows?service=ClickUp#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automate support ticket prioritization with Jotform and Gemini** 8 steps · calls a model · ClickUp, Gmail](https://millionrounds.com/workflow/automate-support-ticket-prioritization-with-jotform-and-gemi)
- [**Fast-track VIP tickets with Google Sheets and ClickUp** 6 steps · ClickUp, Telegram](https://millionrounds.com/workflow/fast-track-vip-tickets-with-google-sheets-and-clickup)
- [**Zendesk pending ticket follow-up system with Gmail** 8 steps · ClickUp, Gmail](https://millionrounds.com/workflow/zendesk-pending-ticket-follow-up-system-with-gmail)
- [**Route Discord support messages into ClickUp tasks with OpenAI** 9 steps · calls a model · ClickUp, Discord](https://millionrounds.com/workflow/route-discord-support-messages-into-clickup-tasks-with-opena)
- [**Zendesk ticket escalation to ClickUp with Telegram** 9 steps · ClickUp, Telegram](https://millionrounds.com/workflow/zendesk-ticket-escalation-to-clickup-with-telegram)
- [**Triage customer support emails with Groq AI and ClickUp** 13 steps · ClickUp, Gmail](https://millionrounds.com/workflow/triage-customer-support-emails-with-groq-ai-and-clickup)