# Triage Slack and Gmail requests with OpenAI and Notion: n8n workflow

> Started by a clock, and works across Gmail, Notion, Slack and n8n data table. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/triage-slack-and-gmail-requests-with-openai-and-notion (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Triage Slack and Gmail requests with OpenAI and Notion

Started by a clock, and works across Gmail, Notion, Slack and n8n data table. It hands the judgement calls to OpenAI. 14 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-slack-and-gmail-requests-with-openai-and-notion)

**14 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 2 Model 6 Logic 1 Service 5

The steps in the order they run, from what starts it.

- 1 **LLM for message normalization** Lm Chat Open Ai *Model*
- 2 **LLM for triage agent** Lm Chat Open Ai *Model*
- 3 **LLM for structured parsing** Lm Chat Open Ai *Model*
- 4 **Run every minute** Schedule trigger *Starts it*
- 5 **Watch inbound Gmail messages** Gmail trigger *Starts it*
- 6 **Universal intake normalizer** Information Extractor *Model*
- 7 **Triage and prioritize request** Agent *Model*
- 8 **Parse triage JSON** Output Parser Structured *Model*
- 9 **Fetch recent Slack messages** Slack *Service*
- 10 **Skip already processed items** Data Table *Service*
- 11 **Only high importance items** Filter *Logic*
- 12 **Create Notion ticket** Notion *Service*
- 13 **Store processed IDs** Data Table *Service*
- 14 **Notify in Slack** Slack *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 14
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Notion, Slack, n8n data table
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Notion and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-slack-and-gmail-requests-with-openai-and-notion)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Notion](https://millionrounds.com/workflows?service=Notion#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[n8n data table](https://millionrounds.com/workflows?service=n8n+data+table#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**AI-powered feedback triage: Jotform to Trello, Airtable & Slack** 14 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/ai-powered-feedback-triage-jotform-to-trello-airtable-and-sl)
- [**Analyze real estate submarket opportunities with OpenAI** 14 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/analyze-real-estate-submarket-opportunities-with-openai)
- [**Automate news intelligence with Gemini and Slack** 14 steps · calls a model · Google Sheets, Notion](https://millionrounds.com/workflow/automate-news-intelligence-with-gemini-and-slack)
- [**Coordinate move-out cleaning and repair tasks with Sheets** 14 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/coordinate-move-out-cleaning-and-repair-tasks-with-sheets)
- [**Create professional email drafts with OpenAI and Telegram** 14 steps · calls a model · Gmail, Google Docs](https://millionrounds.com/workflow/create-professional-email-drafts-with-openai-and-telegram)
- [**Customer onboarding help requests with Typeform and Sheets** 14 steps · calls a model · ClickUp, Gmail](https://millionrounds.com/workflow/customer-onboarding-help-requests-with-typeform-and-sheets)