# Triage negative Google reviews with Zapier and Twilio: n8n workflow

> Started by another system calling it, and works across Email and Twilio. 15 steps, 3 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/triage-negative-google-reviews-with-zapier-and-twilio (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Integrations](https://millionrounds.com/workflows?category=Integrations#library)

# Triage negative Google reviews with Zapier and Twilio

Started by another system calling it, and works across Email and Twilio. 15 steps, 3 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-negative-google-reviews-with-zapier-and-twilio)

**15 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 11 Service 3

The steps in the order they run, from what starts it.

- 1 **When New Review Received Webhook** Webhook *Starts it*
- 2 **Parse New Review Data** Code *Logic*
- 3 **If Review Is Valid** If *Logic*
- 4 **Deduplicate By Review ID** Code *Logic*
- 5 **Skip Invalid Review Payload** No Op *Logic*
- 6 **If Review Is Duplicate** If *Logic*
- 7 **Skip Duplicate Review** No Op *Logic*
- 8 **If Review Is Negative** If *Logic*
- 9 **Prepare Alert And Draft Prompt** Code *Logic*
- 10 **Skip Positive Review** No Op *Logic*
- 11 **Send SMS Alert To Firm** Twilio *Service*
- 12 **Post Draft Review Generation** Http Request *Service*
- 13 **Parse And Check Draft Response** Code *Logic*
- 14 **Run Compliance Audit Workflow** Execute Workflow *Logic*
- 15 **Send Negative Review Email Notification** Email Send *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 15, with 3 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Twilio
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Email and Twilio accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-negative-google-reviews-with-zapier-and-twilio)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Twilio](https://millionrounds.com/workflows?service=Twilio#library)

## Workflows like it

Also integrations, with the same services where possible, closest in size first.

- [**Analyze emails** 15 steps · Email](https://millionrounds.com/workflow/analyze-emails)
- [**Automate job search with Google Jobs and RemoteOK** 15 steps · Email](https://millionrounds.com/workflow/automate-job-search-with-google-jobs-and-remoteok)
- [**Send staged client onboarding emails with Clio and SMTP** 15 steps · Email](https://millionrounds.com/workflow/send-staged-client-onboarding-emails-with-clio-and-smtp)
- [**Automate Print-on-Demand Product Mockups with SudoMock API** 14 steps · Email, Google Drive](https://millionrounds.com/workflow/automate-print-on-demand-product-mockups-with-sudomock-api)
- [**Cash reimbursement** 16 steps · Email](https://millionrounds.com/workflow/cash-reimbursement)
- [**Docker registry cleanup workflow** 16 steps · Email](https://millionrounds.com/workflow/docker-registry-cleanup-workflow)