# Triage Discord support tickets with OpenAI: n8n workflow

> Started by another system calling it. It calls services over plain HTTP rather than through connectors.

Source: https://millionrounds.com/workflow/triage-discord-support-tickets-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Triage Discord support tickets with OpenAI

Started by another system calling it. It calls services over plain HTTP rather than through connectors. 6 steps: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-discord-support-tickets-with-openai)

**6 steps** Small: readable in one sitting

**0** Branches: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 2 Logic 2 Service 2

The steps in the order they run, from what starts it.

- 1 **Receive Support Message** Webhook *Starts it*
- 2 **Prepare Support Input** Code *Logic*
- 3 **OpenAI - Classify Support Request** Http Request *Service*
- 4 **Build Ticket** Code *Logic*
- 5 **Send Ticket to Admin Discord** Http Request *Service*
- 6 **Return User Reply** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 6
- **Size:** Small: readable in one sitting
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 6 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 6 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-discord-support-tickets-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer document questions with Claude** 6 steps](https://millionrounds.com/workflow/answer-document-questions-with-claude)
- [**Automate support escalations with OpenAI and Supabase** 6 steps · Supabase](https://millionrounds.com/workflow/automate-support-escalations-with-openai-and-supabase)
- [**Create HubSpot support tickets from Tally form submissions** 6 steps · HubSpot](https://millionrounds.com/workflow/create-hubspot-support-tickets-from-tally-form-submissions)
- [**Create unique Jira tickets from Splunk alerts** 6 steps · Jira](https://millionrounds.com/workflow/create-unique-jira-tickets-from-splunk-alerts)
- [**Fast-track VIP tickets with Google Sheets and ClickUp** 6 steps · ClickUp, Telegram](https://millionrounds.com/workflow/fast-track-vip-tickets-with-google-sheets-and-clickup)
- [**Label and triage support emails in Gmail with DeepSeek** 6 steps · Gmail](https://millionrounds.com/workflow/label-and-triage-support-emails-in-gmail-with-deepseek)